The named authorized signer or trustee on your plan can complete registration, or anyone else who may have the authority to accept service terms on behalf of the company. This article explains why, what to do if you’re not the trustee, and how to get the right person set up.

Why Only the Trustee Can Register

The registration process involves reviewing and accepting service agreements, confirming plan details, and connecting your payroll. Either the individual named as trustee for your 401(k) plan or someone authorized on behalf of the company can complete the registration.

The registration email is sent directly to the trustee on file, and the link is tied to that individual. 

What If I’m Not the Trustee?

If you received this communication but are not the plan trustee, for example, if you are an HR staff member, office manager, or payroll administrator, you’ll need to locate the trustee, or if you have the authority to accept agreement on behalf of the company, you may complete it.

The trustee is typically the business owner, principal, or the individual who originally signed the plan documents when the 401(k) was established. If you’re unsure who the trustee is, check your original plan documents or contact us, and we can tell you the name we have on file.

What If the Trustee Has Changed?

If the trustee on file has left your organization or is no longer the appropriate contact, you’ll need to request an authorized signer update before you can complete registration. Contact Vestwell support with your plan name and the new trustee's name and email, and we’ll guide you through the update process.

Can I Add Other Users After Registration?

Yes. Once the trustee completes registration, they can invite other team members, such as a bookkeeper, payroll administrator, or HR contact, to the plan as administrators. All administrators have the same level of access. To add a team member, log in to your employer portal and navigate to the “Team” section. See: Adding Team Members to Your Employer Portal

How Long Does Registration Take?

Completing registration takes approximately 5 minutes.