Why Update Your Two-Factor Authentication?

Updating your 2FA helps:

• Maintain account security after changing your phone number or device.
• Restore portal access if you lose your authenticator app or phone.
• Add backup authentication methods to prevent lockouts in the future.

Authentication Methods Available

Savers can enable 2FA using:

• Authentication App: Apps like Google Authenticator or Microsoft Authenticator generate one-time codes even without cellular service.
• Phone Number: Receive codes via SMS or voice call.

How to Update Your Two-Factor Authentication

1. While Logged Into Your Saver Portal

1. Click the Login & Security icon (shield) at the top right of your screen.
2. Under the "Two-Factor Authentication" section:
   • To add a new method, select Setup next to your preferred option (Authentication App or Phone Number).
   • To edit or update a method (e.g., change your phone number or switch apps), click the three dots (…) next to the method and select Edit.
   • Follow the prompts, including re-entering your password and confirming a new code.
   • To set a default method (if you have more than one), select your preferred method and set it as default.
3. If you do not receive the 6-digit verification code while setting up, select Resend code.
4. Once successfully set up, the method will show an Enabled status. You may remove backup methods at any time.

How to Set Up Each Method

Authentication App:

• Download Google or Microsoft Authenticator on your device.
  • In portal, click Setup next to "Authentication App."
  • Enter your password, scan the QR code using your app, then enter the code shown in the app back in the portal to confirm.
• Phone Number:
  • In portal, click Setup next to "Phone Number."
  • Enter your password, input your mobile number, choose SMS or voice call, enter the code you receive, and confirm.

2. If You Can't Log In: New Self-Service MFA Reset

If you lose access to both 2FA methods (e.g., lost phone, changed number, deleted authenticator app):

1. On the login page, after entering your username and password, click Sign In.
2. From there, click Try another way to authenticate and then Need help with authentication?
3. Agree to start identity verification and follow the instructions.
   • You will complete a quick identity verification (for example: Plaid IDV, which verifies government ID).
   • Once passed, you’ll see an MFA updated confirmation screen, confirming your MFA has been set up to your new phone number.

Note: The process is designed to be secure, and information provided during identity verification must exactly match your records. If you cannot complete the verification, you’ll be prompted to contact support for further help.

3. What If the Self-Service Reset Doesn't Work?

If you cannot complete verification (for example, your identity cannot be matched or there is a technical error), you will be prompted to contact Saver Services directly at (917) 979-5358 ext 1, Monday–Friday, 9am–6pm ET. Multilingual support is available.

Frequently Asked Questions

• Can I remove 2FA completely?
  • No, 2FA is required for all accounts. You can only change your 2FA methods, not turn it off.
• How should I prepare to update my 2FA?
  • Have your new phone (if applicable), a valid ID for verification, and ensure you know your portal password.
• What tips help prevent lockout?
  • Set up both a phone number and authentication app.
  • Regularly review your Login & Security settings.