If your loan account submission requires a validation document to be included in your submission, the validation document must include the following details:
- Full Borrower Name (just first name is not acceptable)
- The name on the document must also match what is entered in the "Name on Loan" field
- Account Number (at least last four digits)
- Loan Servicer Name
- Loan Type (Private, Refi, Consolidation, Stafford, Perkins, etc.)
Types of documents that typically work:
- Billing statements
- Loan validation documents provided by the servicer
- Loan servicer online account screenshots
We recommend not using 1098-E tax documents, as student loan type is typically not listed.
The validation document must be an official document provided by the loan servicer or a screenshot from an online account with the loan servicer and contain ALL required information within one file. We do not accept multiple documents or screenshots.