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ADP Workforce Now

  • Updated

Since our platform has an integration with your payroll provider, we can take a lot of work off your plate regarding the processing of your payroll files through automation.

ADP Workforce Now offers a Payroll Concierge level of integration. 

This guide will help you set up your integration as well as help you understand your specific responsibilities for the proper administration and submission of payroll files. 

  1. How Does Payroll Concierge Work? 
  2. Are There Any Reasons Why My Plan Might Not Be Eligible for an Integration? 
  3. How Do I Initiate Payroll Concierge? 
  4. Is My Version of ADP Compatible with Integration?
  5. What Are My Responsibilities If My Plan Has an Active Payroll Integration? 
  6. What Payroll Activities Does Vestwell Handle for Me? 
  7. Will My Payroll Provider Charge Me Fees to Set Up and/or Maintain Payroll Concierge? 
  8. How Do I Disconnect Payroll Concierge?
  9. Why Do I Have To Grant Access to My Payroll System for Concierge? 

How Does Payroll Concierge Work?

With this type of support, Vestwell’s team of payroll experts accesses your payroll system so we can transfer your payroll files and Plan-related data between Vestwell and your payroll provider.  

Please note that the ADP Workforce Now integration will only allow employees to elect deferrals in percentages; dollar-amount deferrals will not be an option.

Are There Any Reasons Why My Plan Might Not Be Eligible for an Integration? 

There are some plan design features that currently prohibit the use of payroll integration, including:

  • Plans that have multiple logins into their payroll system
  • Plans that do not have an established recurring pay schedule setup in both Vestwell and the payroll system
  • Plans that do not use the same payroll provider for all pay group(s)
  • Plans that have limitations preventing each paygroup from being integrated. 
  • Eligibility rules that exclude certain classes of employees, types of compensation, or certain types of hours worked
  • Plans with per pay period non-mandatory employer contributions
  • Plans that allow after-tax contributions (only be available if your plan uses a Third Party Administrator). Note: After-Tax and Roth contributions are not the same; please see our article“Participant Contribution Types: Differences between Pre-tax, Roth, and After-tax”

How Do I Initiate Payroll Concierge?

Grant Vestwell Access to your ADP Workforce Now account

Note: You must have the security role of "Security Master" in ADP to complete the following steps

  1. Log into ADP Workforce Now
  2. Go to Setup > Security > Security Management
  3. Under the Quick Links, click on Add a New User
  4. Set up a new Product User with an External Client User Type
  5. Enter
    1. Email address payrollintegrations@vestwell.com
    2. First name: "Vestwell"
    3. Last name: "Integration"
    4. Phone number: (917) 565-8929
  6. Add the two Service Profiles named iReports and the Service Profile named WFN Portal Practitioner
  7. After the Practitioner Profile has been successfully set up, in the main menu, click on Setup -> Security -> Access Permissions
  8. Click on Payroll & People Access, then Payroll Processing Access
  9. Change access to View & Edit Access for all company codes and press Save
  10. Lastly, Ask your ADP representative to set up the following payroll codes if they do not already exist and provide these payroll codes to your Payroll Integration Specialist.
  • 401k $ (allow catch-up contributions)
  • 401k % (allow catch-up contributions)
  • Roth $ (allow catch-up contributions)
  • Roth % (allow catch-up contributions)
  • Employer Contribution - include match/contribution rules
  • 401k Loan Payment (if applicable)

If your plan is a conversion, after your last payroll before Vestwell, ensure saver deferrals and employer contributions are cleared from your payroll system.

Is My Version of ADP Compatible With the Integration?

ADP offers several products that have similar names, but not all are covered by this integration, this includes but is not limited to, the cloud-based version of ADP Workforce Now.

What Are My Responsibilities If My Plan Has an Active Payroll Integration?  

Our ability to successfully process your payroll files and administer your plan depends on you! It is your responsibility to:

Loans

  • Set up and maintain retirement loans within your payroll system 

Discretionary and/or Profit-Sharing Contributions 

  • Set up and maintain non-mandatory company contributions within your payroll system, and upload these contributions through your Vestwell portal using an off-cycle upload. Learn how to submit an off-cycle contribution here. 

Mandatory Employer Contributions

  • Set up and maintain mandatory employer contributions that are on a frequency other than on a per pay period basis using an Off-cycle upload. Learn more about off-cycle contributions here. 

Pay Groups 

  • Make sure any pay groups in your payroll system are also set up at Vestwell and vice versa. To edit a pay group name or set up new paygroups please see How to add or change a pay group in your Vestwell account.
  • The number of pay groups or companies in your payroll system may affect your plan’s eligibility to use payroll concierge.

Saver Status Changes - Payroll System

  • Make updates in your payroll system when savers are hired, terminated, or re-hired, etc. Be sure to include a specific date when making these status changes in your payroll system.

Saver Personal Information

  • Maintain complete, accurate, and up-to-date personal information within your payroll system - including date of birth, social security number, and email address. 

Off-cycle payroll submissions

  • Report any off-cycle payroll run through your payroll system to your Vestwell representative. These will not be uploaded automatically through the integration.

Pay Frequency/Schedule Changes

  • Report any pay frequency or pay schedule changes to your Vestwell representative to ensure there is no delay in processing your payroll files upon making this change in your payroll system.

Review Payroll Data

  • We rely on you to provide us with correct, updated, and complete data about your savers regardless of whether we receive that data directly from you or from your payroll provider. Regular audits and spot checks of the data provided to us will help you quickly identify and rectify any discrepancies.

What Payroll Activities Does Vestwell Handle for Me?

Payroll Codes

  • Set up and maintain certain payroll codes within your payroll system.  Because Vestwell manages the codes, do not change this information unless expressly told to do so by your Vestwell Representative. 
      • 401(k) plan $
      • 401(k) plan %
      • Roth 401(k) plan $
      • Roth 401(k) plan %
      • Employer Mandatory Contribution

Saver Deferrals - First Payroll

  • Four business days prior to your first pay date with Vestwell, we will use the saver deferral rates in the Vestwell portal to set saver elections in your payroll system. To guarantee saver deferral rates have been updated in your payroll system, do not run payroll prior to 4 business days before your scheduled pay date.

Saver Deferral Updates

  • Ongoing deferral changes made in the Vestwell portal by eligible savers will be set in your payroll system within two business days.
  • We will communicate any deferral update requests to your payroll system. Savers may not see this reflected in their next few paychecks, as it could take time for this update to be reflected.
  • If your plan has an auto-enrollment feature, the same guidelines above apply. Read more about auto-enrollment here.

Saver Status Changes - Vestwell Portal

  • When you add, rehire or terminate savers in your payroll system, the changes will be reflected in the Vestwell portal one business day after the next pay date.

Processing Contributions

  • Process saver deferrals and employer contributions which are maintained by the integration shortly after you run payroll in your payroll system.

Will ADP Workforce Now Charge Me Any Fees to Set Up and/or Maintain Payroll Concierge? 

No, ADP Workforce Now does not charge any fees at this time.

How Do I Disconnect Payroll Concierge? 

If you change payroll providers, it is your responsibility to inform us so that we can terminate the Payroll Concierge Service and assess whether an integration with a different payroll provider is available. Please reach out to your Vestwell Representative, and we will assist you.

Why Do I Have to Grant Access to My Payroll System for Payroll Concierge?

In order to provide our Payroll Concierge services, we need the ability to view and download information relating to your Plan. These activities require Administrator or Accountant-level permissions.

We realize that you are trusting us with some of your most sensitive employee information by granting us this level of access. We are committed to data security and privacy, you can read about our internal processes and controls in our Privacy Policy and security area of our website

If your plan has been amended or if you are considering an amendment to your original plan documents, please inform your Vestwell Representative to understand what actions on your part will be required to submit and process your payroll files correctly.

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