Payroll issues occur for a number of reasons, some of which cannot be as quickly resolved as others. However, there are ways to avoid payroll delays.
Common reasons for payroll delays
Some of the most common reasons payroll delays occur are:
- Incomplete employee records
- Running payroll late
- Invalid bank information
- Pay group changes that have not been communicated to us
- Unexpected system delays
How to avoid payroll delays
Most payroll mistakes can be avoided with proper planning.
To avoid delays, we recommend you:
- Make sure census data is accurate in the payroll system as well as on the file submitted to us (i.e., updated employee information, new hires, terminations, etc.)
- Make sure to double-check payroll data
- Make sure bank information is current and up to date in our system (you can check bank information on your sponsor portal)
- Make sure we have all active pay groups correctly set up (this can be viewed under the sponsors portal)