There are several reasons why your contributions may show $0.
You have just uploaded your contributions file, and you see a $0 total contributions amount on the confirmation page.
While at times, it's possible that a submission may not contain any actual contributions, often, this is not the case, and a $0 total amount is not expected.
Below are several reasons why you may see an unexpected $0 total contribution submission:
The uploaded file has contribution data present in a column that Vestwell does not recognize.
- Please check all the column headers that have the expected contribution data. You can refer to the default list of headers that Vestwell accepts; this article specifies the headers.
- Update the columns accordingly and re-submit the contributions file. To learn more on how to edit submitted contributions in this article.
You accidentally entered contribution amounts into the wrong column
- Please verify that the contributions are entered into the appropriate column.
- Edit your contribution records and re-submit once the information has been verified. To learn more on how to edit submitted contributions, please see this article.
Your plan does not allow a specific contribution type; therefore, it is not processed during a contribution submission.
- This is a less frequent cause.
- If you feel that your columns are named correctly; and you entered contributions properly but do not see any contributions come through, then your plan design may need to be reviewed.
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