You can contact our support team by calling (917) 979-5358 and selecting option 3 or emailing us at clientsuccess@vestwell.com.
Additionally, in your employer portal, you may have noticed a question mark icon in the lower right-hand corner. This is the Help Center chatbot.
Click on the question mark icon to enter the Help Center pop-up window. From here, you can ask the chatbot questions relating to your plan or account and receive automated support.
Here are some other helpful links to frequently searched topics on our Help Center.
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Guiding Your Employees on How To Register For Their Accounts
- Watch our registration walkthrough video here: "How to Register for Your Vestwell Account."
- Register your account on our website at https://connect.vestwell.com/register.
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Login
- Sign in at https://signin.vestwell.com/.
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Employer Portal
- Watch our saver portal walkthrough video here: "EmployeeParticipant Portal Walkthrough."
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Onboarding
- If you have any questions during onboarding, please reach out to onboarding@vestwell.com.
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Fees and Payments
- You can read more about fees and payments by clicking here.
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Employee Handouts
- The resource library of one-pagers for employees can be found here.